What is Information Technology Outsourcing?

Information Technology Outsourcing means hiring service providers to perform in roles traditionally staffed by employees. The difference between Information Technology Outsourcing providers comes down to which roles a provider has the core competency and business model effectiveness to compete for.

At its core, Information Technology Outsourcing refers simply to relying upon outside service providers rather than employees to implement functions that fall within the domain of Information Technology. Information Technology Outsourcing allows customers to receive the benefit of exceptionally strong expertise across all functional areas of the outsourced service.

By hiring an Information Technology Outsourcing provider, companies can avoid the "technology feedback loop" encouraged by the employed model, where employees opt for solutions that they are already familiar with, avoiding solutions that achieve higher value but require staff training and therefore entail risk of failure.

Information Technology Outsourcing also allows customers to increase or decrease the amount of service they require at any time without the expense of adding or eliminating staff.

ServiceTech's Information Technology Outsourcing functions

Remote Support
· 24x7 Help Desk
· Remote management and administration
· Network monitoring
· Remote on-line back-up facility

Direct Network Infrastructure Support
· Onsite desktop support
· Network infrastructure management
· Workstation installation and configuration
· Server installation and configuration

Hosting
· Hosted virus-scanned e-mail
· Web hosting
· Outlook Contact/Calendar hosting
· File hosting
· Database hosting

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