ServiceTech Limited :: Technology at your Service

Generally, project management can be described as the group of skills applied to a temporary operation to achieve an objective, regardless of the size, budget or timescale of the project concerned. ServiceTech realise that it is the combined understanding of the science and the business of technology that is important. ServiceTech consultants are able to manage people from multi-disciplined environments (who may also have competing project assignments) from facilities/estates managers to hardware vendors and telecoms engineers to Corporate Service Providers and software developers. With extensive Pan-European experience, ServiceTech consultants are able to see the big picture and deliver your IT project on time and in budget. In working with our clients ServiceTech have designed a Project Management Plan designed to identify, co-ordinate and deliver all elements of your IT project as follows:

Determination of the Scope of the Work
This section ensures that all aspects of the project have been identified and that the work required to be carried out is understood. It will contain the scope of the work to be undertaken to bring the project to a successful conclusion. A statement of objectives will be developed, which will subdivide the major project deliverables into manageable chunks. It will also contain milestone objectives against which appropriate sign off procedures will be made. Contingency will also be built into the statement to allow for changes in the scope of the work.

Time Management. Essential for timely delivery. Once the activities for each chunk of the project have been identified, then sequencing and scheduling for each can be developed. Each activity will be given a specific duration and change control will be managed through contingency built into schedules.

Resource Allocation. This process will determine what physical resources are necessary to complete the project and include people, equipment, materials etc. Team leaders, project roles and responsibilities are determined a this stage.

Budget control. This process ensures that the budget for the project remains within the forecasted and approved budget limits. To achieve this, resource allocation and cost estimations are monitored and reported.

Quality Control. To determine how the developing project is meeting its objectives and satisfying the needs for which it was undertaken, tangible standards of quality are identified - for instance cost v. performance or time v. cost - and measured. Ongoing results are then measured for quality of performance against these standards.

Risk Assessment and Management. Monitoring risks to the project is essential so that damage limitation can be implemented if necessary. Conversely, unanticipated events can affect the progress of the project in a positive way and should be taken advantage of.

Information Management. Stakeholders will want to be kept informed of the progress of a project and therefore the timely generation, collection and dissemination of information about the project must be determined. It is likely that this will establish the stages of the project at which reporting and signing off is necessary. Furthermore, it defines how and where information will be shared between the project stakeholders and the project managers and their teams.